Orders can only be modified within 12 hours after purchase.
Once production has started, we may not be able to change the customization details.
If you need assistance, please contact us as soon as possible.
All of our items are made to order.
Typical processing time is 2–5 business days.
This includes customization, production, and quality inspection.
Estimated shipping times:
United States: 7–10 business days
International orders: 8–18 business days
Please note that delivery times may vary due to customs processing or carrier delays.
Once your order has shipped, you will receive a tracking number by email.
You can use this tracking number on our Track Order page to view the delivery status of your package.
While we strive to match the design as closely as possible, slight variations may occur due to:
embroidery process
fabric texture
screen display differences
These variations are normal and part of the handcrafted customization process.
Because our products are customized and made to order, we generally do not accept returns unless the item arrives damaged, defective, or incorrect.
Please see our Refund & Return Policy page for more details.
If you need help with your order or have any questions, please contact our support team.
Email: support@customly.com
Our team usually responds within 24 business hours.
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